You will find answers to the most common questions about Designs for Health’s Private Label Partnership here.

If you have additional questions, please contact privatelabel@designsforhealth.com. Thank you!

Establishing Your Designs for Health Private Label Partnership

How do I know if Private Labeling is right for me and my business?

If you answer “yes” to one or more of these questions, we believe you are a strong candidate to successfully private label supplements.

• Am I a licensed Health-care Professional, Nutritionist, Health Influencer, or Entrepreneur seeking to get into the supplement space?
• Do I have a large brick-and-mortar business?
• Do I have a growing online following that I engage with, sell to, or influence on a regular basis?
• Do I currently market and sell other products to an online health-seeking community?
• Could I sell 10 units or more per week?

How do I establish a Private Label Partnership?

To become a Private Label Partner, you must first sign up for a Designs for Health account. Please contact your Functional Medical Consultant or our Customer Experience team at privatelabel@designsforhealth.com to do so.  If you qualify, you will be asked to sign an RX Defend document and the Account Request form for a Private Label Agreement to be sent back to privatelabel@designsforhealth.com.

If you’re already an existing DFH customer, please complete our Private Label Request Form and submit it to: privatelabel@designsforhealth.com.

What qualifications are needed to qualify for a standard Private Label account?

Private Label candidates must hold a valid professional license deemed acceptable by DFH to qualify for a standard Private Label (PL) account.  Please see our accepted credential list. Customers who do not possess a valid qualifying license may be eligible for a Restricted PL account. (Restricted PL accounts will not have access to our full product line.)

Are all Designs for Health products available to Private Label?

Unfortunately, no. You will need to reference the Private Label Ineligible Product List before placing an order.

Production & Order Placement

What does CER stand for?

CER stands for Customer Experience Representative. Private Label CERs are your contacts for placing orders, providing status updates, and communicating with you and your Functional Medicine Consultant on details pertaining to orders. Customer Experience Representatives can be reached at privatelabel@designsforhealth.com.

I would like to place an order for more products. What is the process for completing this order?

Please use http://www.designsforhealthpl.com to order your products.

Who should I contact if I have any questions regarding an order I've placed?

Any questions regarding your orders should be sent to our Customer Experience team at privatelabel@designsforhealth.com.

If I need a status update on my label designs, who should I contact?

Please contact your Functional Medicine Consultant and copy our Customer Experience team at privatelabel@designsforhealth.com.

How do I request a quote for my Private Label designs?

All Private Label fees can be found here. However, a quote can be provided upon request by emailing our Customer Experience team at privatelabel@designsforhealth.com.

What color bottle will the label be on?

Typically, most of our products (capsules, softgels, and tablets) will be contained in either an amber glass or PET bottle depending on the product, and our powders are contained in amber PET tubs. There are a few products that may be in different packaging due to the product type. Some examples include, but are not limited to the following containers:

• Liposomals are in clear glass bottles
• ProbioMed™ products are in specific, shelf-stable bottles
• Kits and bars are in boxes

Is there a fee to add a new item to an established Private Label Line?

There is no fee to add items to an established line. You can simply place an order along with the Product Names and Claims Document. Once the PL CER team receives this, they will proceed with placing the order and getting the approval for the new name change.

However, if we are switching colors for the label, there is a $50 fee for the Hard Copy Proof that will need to be sent to Designs for Health.

What does MOQ stand for and what are the quantities?

(products cannot be mixed to reach MOQ)

• Capsules, softgels, tablets, protein powders, and most liquids; MOQ: 36 units
• Liposomals; MOQ: 48 units
• Kits and Bone Broth Bars: MOQ: 24 units

Can I split my order so that it ships to multiple locations?

Orders can be split to ship to multiple locations. However, a shipping fee will be accrued for each shipment that falls below the $250.00 shipping threshold.

Can we expedite the processing of an order?

While we do our best to get all Private Label orders processed and shipped as quickly as possible, all standard Private Label orders have a 4-5 day processing time, excluding shipping. Once the order is shipped, delivery can range from 1-3 business days.

Can I place an order on hold to be shipped at a later date?

All orders must be processed within a week of placing the order. If the desired processing/ship date is longer than a week, we request that you submit the order closer to the ship date.

Can I place an order before my Private Label agreement is completed?

We are unable to place any Private Label orders for customers until we have a completed Private Label Agreement on file and the desired products’ labels have been developed and approved.

Am I able to have my label printed on a black or metallic background?

Unfortunately, we do not have these capabilities. We only carry high gloss polypropylene media.

Label Design

Do we need to have UPC barcodes on our Private Label?

UPC barcodes are not required; however, if you’d like to include UPC barcodes on your labels, then you must provide them prior to your label being completed.

Can we add taglines to our Private Label?

We cannot add any verbiage that is not on our DFH label. However, under your Private Label Agreement with Designs for Health (DFH), you are solely responsible for your product names and any marketing copy, and for any trademarks you direct us to include on your labels. Should you want to add statements or claims, we encourage you to consult qualified legal counsel for product names and statements made on your dietary supplement labels. Please refer to the Product Names Guidelines in the PL Welcome Packet.

You are responsible for maintaining adequate substantiation for any statements that do not appear on the DFH label. If a registered trademark is requested for the label, you will need to provide your registration documents to Designs for Health.

Can I add “DOES NOT CONTAIN” wheat, gluten, soy, animal or dairy products, fish, shellfish, peanuts, tree nuts, eggs, GMOs, artificial colors, artificial sweeteners, or artificial preservatives?

We strongly discourage making "does not contain" style claims beyond what is currently on the DHF label, as claims are thoroughly substantiated by documentation and/or testing. Any additional verbiage would have to be evaluated on a case-by-case basis and may not be possible for constituents that are not a part of the FDA's priority allergen list.

How do I go about adding additional verbiage or taglines to my labels?

Under your Private Label Agreement with Designs for Health, you are solely responsible for your product names and for any marketing copy or trademarks you direct us to include on your label. Should you want to add statements, claims, etc., we encourage you to consult qualified legal counsel for product names and statements made on your dietary supplement labels.

What is an HCP in reference to label designs?

HCP stands for Hard Copy Proof. It is the final sign-off document for your first label. This document must be signed and returned to Designs for Health prior to having our designers produce any additional labels or the receipt of your first order.

Keep in mind that all aspects of the HCP will mirror any remaining or additional labels. This pertains to all design elements including alignment, spacing, color, etc.

Turnaround Times for your Private Label Designs

Please refer to the following turnaround times for the first proof of your label.

The Customer Experience Representative will use this as a guide to select the desired completion date.

I have my own graphic design team. Is my team allowed to complete the design work?

We do not allow outsider designers to complete the design work for labels. Our Creative Services team will handle the design work to ensure adherence for all FDA regulations required for labels of dietary supplements. Our Creative Services team will handle the design work to ensure adherence to all required FDA regulations for labeling dietary supplements.

If I am a new customer with no existing artwork, what does the design process look like?

Welcome to the Private Label Partnership! Please fill out the following documents, which can be found under the Private Label Forms on our home page and return them to your Functional Medicine Consultant or our CER team at privatelabel@designsforhealth.com. The following documents explain the Private Label design process:

• New Customer Discovery Guide
• Product Names | Regulatory Approval Form — Be sure to adhere to the Guidelines of Selecting Product Names
• Private Label Request Form

As a customer, I need a logo created or revised. Can Designs for Health’s Creative Services complete this for me?

No, we do not create brand or logo designs. We will need an editable logo file to complete your label design. Our Creative Services team provides label design services to our customers, which can include simple changes to logos that do not require us to recreate a logo from scratch.

• Existing Customers
  To update the logo on all labels, a Label Edit Request Form will be required, and label edit fees will apply.
• New Customers
  We cannot design a new logo; we can only edit them. Our Creative Services team requires an .Ai or .Eps file of the logo in addition to the required items listed in the New Customer Discovery Guide.

I misplaced one of the forms needed to begin the label design process, where can these be found?

All Private Label forms related to orders and design can be found here: Private Label Welcome Pack Assets.

I want to update my design, or I am getting ready to rebrand. What is the process to have this completed for all of my current labels on file?

Please have the following forms completely filled out and sent to your Functional Medicine Consultant or our CER team at Privatelabel@designsforhealth.com. These forms include:

1. The Label Edit Request Form
2. The Discovery Guide Form
3. ALL required label assets (listed within the Discovery Guide form) 

I would like to revise the Recommended Use and/or Supplement Facts on my labels. What is the policy?

Design for Health’s policy prohibits any revisions to the supplement facts or dosing recommendations for Private Label designs. 

Please understand that all private labels must always match the Designs for Health version of the label. If you should want to make individual recommendations to your patients, you can advise them on your own, as made by the claim stated on the label "as directed by your health-care practitioner.”